In this first episode, Matt interviews Bob Jacoby, the GM and Owner of Quaker Steak & Lube. They discuss several topics, including:
- Third Party Delivery
- Table Touches
- Customer Experience and Building Loyal Relationships
- Bob’s best advice for others in the biz
- And more.
*Please note, this interview was shot before the Coronavirus Outbreak and accompanying major restaurant interruptions, but Bob's message still resonates due to the topics covered.